Customer portal

A quiet way to starta recall claim.

If a product you brought home sits on one of our recall lists, paste the claim link from the email or letter we sent you. We’ll take it from there — a short form, a calm review, a real person writing back within five business days.

The link looks something like cb9f-2d4a-7e10-recall. We don’t need an account — the token is enough.

Need help? Contact support

Who you'll hear from

A real reviewer on our recall team — never a chatbot, never a script.

What we’ll ask

Just enough to identify your unit and what happened. No third-party forms, no logins.

What happens next

A decision or a request for more detail within five business days. We write back at the address you give us.